Frequently Asked Questions

Everything you need to know about your THEIA glow.

Are THEIA products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and crafted with clean, non-irritating ingredients specifically chosen to be gentle yet effective for all skin types, including sensitive skin.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number on our website's tracking page to follow your package's journey.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange.

Do you test your products on animals?

Absolutely not. THEIA is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.